Refund and Cancellation Policy

Cancelling

Open the studio, choose Manage plan, and cancel there. It takes a minute and needs no reason.

Cancelling stops the next renewal. You keep your plan until the end of the month or year you have paid for, and then your account returns to the free plan. Your sketches stay in your account.

Refunds

• Your first payment for a plan: refunded in full if you ask within 14 days of the payment.
• A yearly renewal: refunded in full if you ask within 14 days of the renewal.
• A monthly renewal: not refunded, but cancelling at any time stops the next one.
• Charged twice, or charged after you cancelled: always refunded.
• If we close the service or remove something your plan depends on: the unused part of what you paid is refunded.

A refund ends the plan at once. We may decline a second refund to the same person, or a refund where the plan was plainly used up before asking.

If the law where you live gives you a longer time or a wider right to cancel and be refunded, that right applies.

How to ask

Write to contact@kronosense.com from the address you sign in with and say you want a refund. We answer within 3 working days. A refund goes back to the payment method you used, and your bank usually shows it within 5 to 10 working days.

The free trial

The first 10 sketches are free and need no card, so you can try Sketchwise before paying anything.